Frequently Asked Questions
Everything you need to know about upgrading your home's entryway.
How do I determine the correct door size for my frame?
Measure the height and width of your existing door frame in three places (top, middle, and bottom) and use the smallest measurement. We recommend consulting our detailed 'Measurement Guide' before placing an order.
What is the typical lead time for custom door orders?
Standard in-stock doors ship within 3-5 business days. Custom orders, including specific finishes or non-standard sizes, typically take 4-6 weeks for production and delivery.
Do you offer professional installation services?
Door Supply provides high-quality products directly to your home. While we do not offer in-house installation, we can provide a list of recommended local contractors in select areas.
What is your return policy for damaged items?
Please inspect your delivery immediately. If you notice any transit damage, report it to us within 48 hours. We will arrange a replacement or full refund at no additional cost to you.
Are your exterior doors energy efficient?
Yes, many of our exterior doors are Energy Star certified and feature insulated cores and high-quality weather stripping to help reduce your home's energy costs.
What materials are your doors made from?
We offer a wide range of materials including solid oak, mahogany, glass-reinforced plastic (GRP), and heavy-duty steel to suit both aesthetic preferences and security needs.